Refund policy
At Mposterpark, we take great pride in crafting each product with meticulous care and attention to detail, and all of our items are made to order to ensure their uniqueness. Therefore, we would like to inform our valued customers of our refund policy:
1. Made to Order Products: All our products are made to order, tailored to your specifications, and crafted with love. Due to this customized nature, we do not offer refunds or exchanges for products once the order has been placed. Please make sure to review your order carefully before completing your purchase.
2. Damaged Products: We understand that sometimes items may be damaged during shipping. In the unfortunate event that your product arrives in a damaged condition, we are committed to resolving the issue swiftly. To initiate a refund or replacement, please follow these steps:
Notification:
Contact our customer support team within 2 days of receiving the damaged item, providing clear photographic evidence of the damage along with your order details.
Evaluation:
Our team will thoroughly review the evidence provided and assess the extent of the damage to determine eligibility for a refund or replacement.
Refund or Replacement:
If your claim is approved, we will either issue a refund for the damaged item or send a replacement, depending on your preference and product availability.
Please note that Mposterpark reserves the right to refuse any refund or replacement request that does not meet the above criteria or if evidence of damage is not provided within the specified timeframe.
We are committed to ensuring your satisfaction and will do our best to address any concerns or issues promptly. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer support team at info@mposterpark.com.
Thank you for choosing Mposterpark, and we appreciate your understanding of our refund policy as we strive to provide you with the best possible products and service.
Sincerely,
Mposterpark
info@mposterpark.com